I cut help-center draft turnaround by 90% with a custom AI agent, freeing the content team for strategy

I lead conversational design evolution of an AI console for a leading SaaS platform that increased trial usage by 40%

Research-driven content design for the home page hero image of a B2C Medicare marketplace to drive conversion

End-to-end content design for a pivotal SaaS platform forms feature

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How I architected the communication strategy for a pivotal SaaS platform feature 

Managing content operations for a major Help Center update

Developing comprehensive end-to-end help center documentation for a new SaaS feature

How I designed a collision detection flow content strategy for a SaaS platform feature

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